Shipping & Returns

Everything you need to know about delivery, tracking, and our returns policy.

🚚
Same-Day Dispatch
Order before 3pm
Dispatched same working day for orders placed before 3pm
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Free Shipping
On orders over £50
Free UK delivery on all orders over £50
↩️
Returns
14-day window
Unopened products can be returned within 14 days of receipt

UK Delivery

Orders placed before 3pm on working days are dispatched the same day. All orders are sent from our fulfilment partner in the UK and tracked from dispatch to your door.

Zone Areas Covered Service Estimated Delivery Cost
Zone 1 England, Wales, most of Scotland DPD Next Day Next working day From £5.26
Zone 1 England, Wales, most of Scotland Royal Mail Tracked 48 2–3 working days From £3.47
Zone 2 Scottish Highlands & Islands, Isle of Man, Guernsey, Jersey Royal Mail Tracked 48 2–3 working days Standard rates apply
All zones England, Wales, Scotland, Isle of Man, Guernsey, Jersey Free shipping — Free on orders over £50
Please note: We are currently unable to ship to Northern Ireland. Your exact shipping cost will be calculated at checkout based on your delivery address and order total. EU shipping is available in select countries — please contact us for availability.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your delivery via Royal Mail, DPD, or UPS depending on your delivery method.

If your parcel has not arrived within the expected timeframe, please contact us with your order number and we will investigate immediately using your tracking information. In the rare case that a parcel is confirmed lost, we will arrange a replacement or refund.

Returns Policy

We want you to be completely satisfied with your purchase. Please read our returns policy carefully before contacting us.

1
You are entitled to return unopened products within 14 days
Products must be in their original, unopened condition. Please contact us before sending any item back so we can provide the correct return address and process your request efficiently.
2
Contact us before returning
Please email us at hello@myholistichaven.co.uk with your order number and the reason for return. Do not send any items before hearing from us.
3
Return shipping is the customer's responsibility
Shipping costs for returns are the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit on the return journey.
4
Refund processed within 5 working days of receiving your return
Once we have received and inspected your return, your refund will be processed to your original payment method within 5 working days.
Important: Due to health and safety regulations, we are unable to accept returns on opened supplement products. This policy is in place to protect all of our customers and ensure the integrity of every product. Please check product details carefully before purchasing and feel free to contact us with any questions before buying.

Damaged or Lost Items

We take great care in packaging every order. However, if something goes wrong:

  • Damaged item: Contact us within 24 hours of receiving it with a photo of the damage and your order number. We will work with you to find the best resolution, including replacement or refund.
  • Lost parcel: If your order has not arrived within the expected timeframe, contact us with your order number. We will investigate using your tracking information and, if the parcel is confirmed lost, arrange a replacement or full refund.

Need Help?

If you have any questions about your order, shipping, or returns, our team is here to help. We aim to respond to all enquiries within 1 working day.

📧 hello@myholistichaven.co.uk

* These products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Always read the label. Food supplements should not be used as a substitute for a varied diet and healthy lifestyle. Consult your doctor before use if you are pregnant, breastfeeding, or taking medication.